Shipping policy

Cthru

Cthru is committed to providing clear, transparent, and consistent shipping information for all our specialized window and door products. As our items are large and ship via professional freight carriers, our policy reflects a flat-rate pricing structure based on the delivery state.

1. Shipping Destination & Flat-Rate Pricing

Shipping is calculated as a flat-rate fee per order based on the state of delivery, regardless of the size or number of items purchased. These rates match the shipping settings provided to Google Merchant Center.

Shipping Cost	Destination (State/Region)
$350.00	California (CA)
$800.00	Arizona (AZ), Nevada (NV), Oregon (OR)
$850.00	Idaho (ID), Utah (UT), Washington (WA)
$950.00	Colorado (CO), Montana (MT), New Mexico (NM), Wyoming (WY)
$1,000.00	KS, NE, ND, OK, SD, TX
$1,050.00	AR, IA, LA, MN, MO
$1,100.00	AL, KY, MS, TN
$1150.00	IL, IN, MI, WI
$1,200.00	Florida (FL), Georgia (GA), Ohio (OH)
$1,250.00	NC, SC, VA, WV
$1,300.00	CT, DE, D.C., ME, MD, MA, NH, PA, RI
$1,350.00	New Jersey (NJ), New York (NY), Vermont (VT)
$1,900.00	Alaska (AK), Hawaii (HI)

2. Delivery Time Frame (10–20 Business Days)

Our estimated delivery time is the sum of our order Handling Time and the freight carrier's Transit Time.

Order Cutoff Time: 2:00 PM Pacific Standard Time (PST). Orders placed after this time will begin processing on the next business day.
Handling Time: 2–3 business days (Monday – Saturday). This is the time required to prepare and crate your products for shipment.
Transit Time: 8–17 business days (Monday – Saturday). This is the time the carrier takes to deliver from our facility to your location.
Total Estimated Delivery: 10–20 business days.

Tracking: Once your order has shipped, you will receive an email with your freight tracking number and a link to the carrier’s website.

3. Freight Shipping & Delivery Instructions

All orders are shipped via Freight Carrier LTL (Less-Than-Truckload).

Scheduled Delivery: The carrier will contact you via phone or email to schedule a delivery appointment. An adult must be present to inspect and sign for the shipment.
Curb-Side Delivery: Service is curb-side only. Carriers are not responsible for moving products into your home or job site. Please ensure you have the necessary assistance to move heavy items.
Mandatory Inspection: You must thoroughly inspect all items for visible damage BEFORE signing the delivery receipt.
Reporting Damage: If damage is found, you must note it clearly on the delivery receipt and take photos. Signing without noting damage releases the carrier of liability.
Refused Shipments: If a shipment is refused for reasons other than documented damage, the customer is responsible for return shipping costs and the applicable restocking fee.